Baktec.Assist©
Through our digital customer portal Baktec.Assist©, downtime is prevented and 75% of support requests are answered. All information can be easily accessed by means of a QR code on the appliance. This allows the users of our equipment to focus on with what is important to them: baking the tastiest products.
Our goal is to unburden our customers and to avoid downtime, but when it does happen, we want to help our customers as quickly as possible. On the portal, you will find video content ranging from the installation of our water mixing and measuring equipment and water chillers, to videos explaining how to operate the appliances. Baktec.Assist© includes maintenance history of the customers’ appliances and photos of parts which are available for their appliances, so that they can order the parts themselves. Baktec.Assist© allows us to support our customers 24/7.
Preventive Maintenance Program
Baktec has good insight into the lifespan of components, allowing us to predict when they need to be serviced or replaced. Our Preventive Maintenance Program further reduces the risk of downtime. Through Baktec.Assist©, we can advise customers in advance which part is due for service or replacement. The construction and piping of our appliances has been modified, so that everyone is now able to exchange parts using our service videos.